Shipping, Returns & Refunds

Shipping, Returns & Refund Policy

Effective Date: March 2026

This Shipping, Returns & Refund Policy applies to all wholesale orders placed with Navaarth, a B2B saree supplier and exporter based in Surat, Gujarat, India.

By placing an order, you agree to these terms.

1. Order Processing

Orders are confirmed via direct communication (WhatsApp, email, phone, or live video calls).

Typical process:

1. Product inquiry or video call booking
2. Live saree viewing and selection
3. Quantity, design, and pricing confirmation
4. Proforma Invoice (PI) issuance
5. Payment receipt
6. Order preparation and dispatch

Orders are confirmed only after full payment is received.

2. Shipping Policy

We serve domestic (India) retailers/boutiques and international exporters/importers.

Domestic Shipping (Within India)

• Dispatched via trusted courier/logistics partners.
• Typical dispatch: 3–10 business days after payment, depending on stock and order volume.
• Estimated delivery: 4–12 business days post-dispatch (metro cities faster).

International Shipping (Exports)

• Shipped via international couriers, air freight, or sea cargo through reliable forwarders.
• Typical dispatch: 7–20 business days after payment (longer for made-to-order or large volumes due to production/export documentation).
• Estimated delivery: 15–45 days (air) or 30–60+ days (sea), varying by destination, customs, and method.

Buyers are fully responsible for:

• Customs clearance
• Import duties, taxes, VAT/GST, and any local fees
• Compliance with import regulations in their country

We provide necessary export documents (commercial invoice, packing list, certificate of origin if requested).

3. Shipping Charges

• Calculated based on weight, volume, destination, and selected method.
• Not included in product pricing unless explicitly stated in the PI.
• Exact cost shared in Proforma Invoice or order confirmation.
• Any additional charges (e.g., customs delays, re-routing) are buyer’s responsibility.

4. Returns Policy 

Strict No Returns Policy for confirmed and dispatched export wholesale orders.

Sarees are bulk/custom-viewed textile products—returns are not feasible due to, resale, and logistics realities common in Surat wholesale trade.

Buyers must carefully inspect via live video calls or provided details before confirming.

For domestic orders :

 We understand that business needs can shift, so we offer flexibility for domestic shipments:

• Exchange Window: Items can be exchanged within 35 days of delivery.

• Credit Note: Upon receipt and inspection of the returned goods, we will issue a Credit Note for the full value of the exchange.

• Validity: Credit notes are valid for 60 days and can be redeemed against any future purchase.

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• Condition: Goods must be in their original, unwashed, and unaltered state with all packaging intact.

• Logistics: Reverse pickup and re-dispatch shipping costs are to be borne by the buyer.

5. Refund Policy

Refunds in cash are not available for confirmed wholesale orders.

Rare exceptions (case-by-case review):

• Wrong items shipped (not matching confirmed order)
• Verified manufacturing defects (e.g., major weaving flaws, not minor variations)

Process to request review:

1. Notify us within 48 hours of delivery receipt via WhatsApp or email (include Order ID).
2. Provide clear photos/videos showing the issue + original packaging if possible.
3. We review within 3–5 business days.

Possible resolutions (our discretion):

• Replacement of affected items (at no extra cost)
• Partial/full credit note for future orders
• Other mutually agreed solution

No cash refunds except in extreme, verified cases decided solely by Navaarth.

6. Damaged or Incorrect Items Report within 48 hours of delivery:

• Via WhatsApp/email with Order ID
• Clear evidence (multiple photos/videos from different angles)
• Retain original packaging for inspection if requested

Late reports or missing evidence may invalidate claims.

7. Order Cancellations 

No cancellations once:

• Payment is confirmed
• Production/preparation begins
• Goods are dispatched

8. Product Variations

Minor variations are normal in textiles and do not qualify as defects. These include:

• Slight colour differences due to dye batches
• Handloom/weaving inconsistencies
• Variations from screen/lighting during video calls

We strive for consistency, but such natural variations are inherent to sarees/fabrics.

9. Force Majeure 

We are not liable for delays or non-performance due to events beyond our reasonable control, including (but not limited to):

• Natural disasters, pandemics, strikes, lockouts
• Government actions, port/customs delays, war, terrorism
• Transport disruptions, supplier issues

In such cases, we will notify you promptly and resume performance as soon as possible.

10. Governing Law 

This policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Surat, Gujarat.

11. Contact Us 

For shipping, delivery, claims, or questions:

Navaarth – Wholesale Saree Supplier & Exporter 

 Email: info@navaarth.com 

 WhatsApp: +91 97230 00982

We at, Navaarth, value your business and aim for long-term partnerships through transparency and quality.